Frequently Asked Shipping Questions
Where do you ship from?
Hardisty, Alberta, Canada
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Do you offer discounted shipping?
We offer various discounted options that can be selected at checkout:
- Free pickup at various locations in Alberta: Hardisty, St. Albert, Sherwood Park, and Beaumont
- $10 flat rate shipping on domestic orders over $25
- $15 flat rate shipping on US orders over $50
- Free shipping for domestic orders over $100 and US orders over $150
How does the "pickup" shipping option work?
PICKUP IN HARDISTY:
When you select "Free pickup in Hardisty, AB" at checkout, you will receive a notification when your order is ready and you can schedule a pickup time at your convenience.
PICKUP IN ST. ALBERT, SHERWOOD PARK, OR BEAUMONT:
The next drop off date for free pickup in St Albert, Sherwood Park, and Beaumont is located on the banner at the top of our website. This is the date you need to place your order before so that you will get your order in time.
Once your order is at the pickup location you can easily schedule your pickup time to grab your bars safely and at your convenience.
To take advantage, simply place your order online and select the "Free pickup in St. Albert/Sherwood Park/Beaumont" shipping option at checkout. We will let you know when your order has arrived and how to schedule a pickup. Easy peasy!
Please feel free to contact us with any other questions!
How long does shipping take?
Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. MST, excluding weekends and major holidays. Orders will ship 2-3 business day after you order. *NOTE: These timelines do not apply during restocks, new releases & special promotions. Please refer to your order confirmation email for specific shipping details!
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (Canada) or international (everywhere else) shipment
- What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
Canada Post Expedited Parcel : 7-14 Business Days
Canada Post Priority: 2-6 Business Days
Canada Post Xpresspost: 2-4 Business Days ($100 worth of insurance included)
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Canada Post Expedited Parcel USA: 4-7 Business Days
Canada Post Small Packet USA Air: 5-8 Business Days
Canada Post Tracked Packet USA: 4-7 Business Days
Canada Post Xpresspost USA: 2-3 Business Days ($100 worth of insurance included)
Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add email@example.com to your safe sender’s list.
Our soap is handcrafted in Hardisty, AB with no imported ingredients.